Insurance Claims Complaints Bureau

The Insurance Claims Complaints Bureau ("ICCB") was set up by the insurance industry in February 1990. The ICCB had 122 members as at 29 April 2005. Guided by the principles of fairness and reasonableness, the Insurance Claims Complaints Panel, an independent body established under the ICCB, may look beyond the terms of insurance policies and provides aggrieved claimants with an efficient and less costly avenue to resolve their claims disputes in respect of their personal insurance policies. The ICCB is empowered to make an award of up to HK$800,000 in each case.